Customer Service
Methods of Payment
We accept Visa, MasterCard and PayPal direct payments. We have chosen to use PayPal to process your payments, the most trusted and secure name on the Internet. PayPal allows you to shop securely by keeping your financial information private. Even if you do not have, or wish to have a Pay Pal account you may safely and securely shop on CottageSpot through the PayPal site. Click here and we will show you a shot of a PayPal screen, with the area circled where you click if you do not wish to set up a PayPal account. For more information about PayPal click the logo at the bottom of this page. |
Shipping
Most products are in stock and ready to ship. We primarily use Canada Post and Purolator. You will receive an email notification with tracking number once your order has shipped. We may ship your order in separate packages to expedite delivery as we process orders from multiple warehouses throughout the country. If your product is back ordered we will let you know expected delivery time and get an order confirmation.Customer Service
For personal assistance, please call 705-635-1659 between the hours of 8:00AM and 6:00PM Eastern Time, Monday to Friday and 8:00AM to 12:00AM Saturdays.Email us anytime at sales@cottagespot.com or through the Contact Us page. We will respond quickly, usually within the hour.
A Problem with Your Order?
If something is wrong with your order, we certainly want to help you.Do you need to cancel or change an order that has yet to enter the shipping process?
Did you receive a damaged or defective item?
Please Contact Us so that we may quickly reach a resolution.
Are you Missing an Item?
Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we might have split your order into multiple shipments. If this is the case, rest assured you won't be charged any additional shipping costs beyond those you authorized originally.